Contact us

# We're here to help

At Genix Store, we believe in close and fast support. For any questions, doubts, or suggestions, please write to us through your preferred channel.

## Contact Channels

**WhatsApp (fastest)**
📱 +57 3246567337
Response within 30 minutes during business hours

**Email**
📧 contacto@genixstore.co
Response within 24 business hours

## Business Hours

🕐 Monday to Friday: 8:00 AM - 8:00 PM
🕐 Saturdays: 9:00 AM - 5:00 PM
🕐 Sundays: 10:00 AM - 3:00 PM

## What type of inquiry do you have?

- 🛒 **About a product**: specifications, availability, extra photos → WhatsApp
- 📦 **About my order**: status, tracking, changes → WhatsApp with order number
- 🔄 **Returns**: see our Return Policy
- 💼 **Wholesale / business**: contacto@genixstore.co
- 📰 **Press and collaborations**: contacto@genixstore.co

## Location

Genix Store operates from Colombia, shipping to the entire national territory. We do not have a physical store for now — everything is managed online to offer you better prices.

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Ready to chat? [Write to us on WhatsApp →](https://wa.me/573246567337)